Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order?
You can cancel or modify your order within 2 hours of placing it. After that, the production process has already started and we cannot make changes. Please contact us immediately if you need to make adjustments.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number on our website or the carrier's site to follow your package's journey.
Customization & Design
How do I upload my photo?
- Select your product and click "Customize Now"
- Upload your photo using the design tool
- Adjust the position, size, and rotation as needed
- Click "Preview Your Personalization" to see the final result
- Review everything carefully before adding to cart
What image format and size should I use?
We recommend high-resolution PNG or JPG images. For best results, use images that are at least 1200×1200 pixels. Avoid blurry or pixelated photos.
Can I preview my design before ordering?
Yes! Use the built-in preview feature to see exactly how your personalized product will look before you place your order.
Shipping & Delivery
How long does shipping take?
Production takes 3–7 business days, and shipping takes 3–15 business days depending on your location. International orders may take 2–3 weeks.
Do you ship internationally?
Yes, we ship worldwide! International shipping charges may apply depending on your country's customs regulations.
What if my package doesn't arrive?
If your tracking hasn't updated for 15+ days (US) or 25+ days (international), contact us and we'll arrange a replacement or refund.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. If your item arrives defective, damaged, or significantly different from your preview, we'll provide a free replacement or full refund.
What if I made a mistake in my design?
Please double-check your design carefully before ordering. We cannot accept returns for customer errors in design, size selection, or color choices.